JustOurSong Help Centre
Frequently Asked Questions
Everything you need to know about ordering a personalised custom song — from how it works to delivery times, revisions, and more.
Just Our Song creates personalised songs as custom gifts for birthdays, anniversaries, weddings, and every special occasion. Browse the questions below to learn how our process works, what to expect from your custom song gift, and how to find a Just Our Song discount code. Can't find your answer? Contact us — we're always happy to help.
📋 Ordering & Process
Standard orders take up to 5 business days. Express orders are delivered within 48 hours, and Premium orders within 24 hours. We almost always beat these estimates!
Simply click "Create a Song", answer a few questions about the recipient and occasion, choose your package, and checkout. Our musicians will start working on your song immediately.
You'll share the recipient's name, the occasion, your relationship, some personal memories or traits, and the mood and genre you'd like. The more detail you provide, the more personalised your song will be!
Yes! We support songs in English, Spanish, French, German, Portuguese, Italian, and more. Just select your preferred language when placing your order.
🎵 The Song
Standard and Express songs are 2–3 minutes long. Premium songs are 3–4 minutes. All songs include an intro, verses, chorus, and outro.
Our team of professional musicians, songwriters, and vocalists creates every song. Each one is custom-made — we never use templates or AI-generated music.
Absolutely! Standard orders include 1 revision round, Express includes 2, and Premium includes unlimited revisions. Just let us know what you'd like changed.
Standard: MP3. Express: MP3 + WAV. Premium: MP3, WAV, and FLAC. All files are high quality and ready to download immediately after delivery.
📦 Delivery & Payments
We'll email you a private download link when your song is ready. You'll also receive updates at each stage of the process.
Yes — all payments are processed securely. We accept all major credit and debit cards, and your card details are never stored on our servers.
If you're not happy with your song after using your included revisions, we'll issue a full refund. Your satisfaction is our top priority.
Yes! Every song comes with a personal use licence, which covers playing it at private events like weddings, birthday parties, and gatherings. Commercial use requires a separate licence — contact us for details.
Ready to Create a Custom Song?
Ordering takes just a few minutes. Share your story and our professional musicians will turn it into a personalised song gift that lasts a lifetime.